How often is tracking information updated?

Tracking information is updated in real-time in the Bowago app as your shipment moves through different checkpoints and customs clearance stages. Updates occur at each major milestone including pickup, departure from origin, customs clearance, in-transit updates, arrival at destination port, customs clearance in Nigeria, and final delivery. Expect updates every 24-48 hours during transit.

What should I do if my tracking shows no results?

If tracking shows no results in the app, your shipment may still be in the initial processing stage. Please wait 24 hours after receiving your tracking number for the system to update. Double-check that you've entered the correct tracking number. If you still see no results after 24 hours, contact Bowagate Global support at (+234) 814 706 8472 or (+234) 809 578 8867, WhatsApp us, or email info@bowagateglobal.com or bowagateg@gmail.com for immediate assistance.

What does 'In Transit' status mean?

'In Transit' means your shipment is currently being transported from origin to destination via sea freight, air freight, or land transport. It has left the origin port or warehouse and is actively on its way to Nigeria. This status may last several days or weeks depending on the shipping method (sea freight: 25-35 days, air freight: 5-7 days).

How long does international shipping to Nigeria take?

Shipping times vary by method and origin: Sea freight from China/Asia takes 25-35 days, from Europe 20-30 days, from USA 30-40 days. Air freight takes 5-7 days from any origin. Total time includes customs clearance (2-5 days) and final delivery within Nigeria (1-3 days). The Bowago app shows the estimated delivery date specific to your shipment.

Track Shipment - Bowagate Global Limited

Track Your Shipment | Bowago App - Bowagate Global

Track it in the Bowago App

Sign in or create a free account, enter your tracking number, and see your shipment's live location, customs status, and estimated delivery, all in one place.

Go to Bowago App Create Free Account

Don't have your tracking number? Check your shipment confirmation email, or contact us at (+234) 913 171 3594.

How to Track Your Shipment

Three steps, all inside the Bowago app

Get the App

Download the Bowago app or open bowago.app in your browser, then create a free account or sign in.

Go to Bowago App →

Enter Your Number

Find your tracking number in your shipment confirmation email — it starts with "BWG" — and enter it in the app.

View Live Status

See your shipment's current location, estimated delivery date, and complete journey timeline instantly in the app.

Frequently Asked Questions

Common questions about tracking your shipment

Where can I find my tracking number?

Your tracking number is in the shipment confirmation email sent when your cargo was dispatched. It starts with "BWG" followed by numbers (e.g., BWG123456789).

How do I track my shipment?

Real-time tracking is available through the Bowago app. Download the app or visit bowago.app, sign in or create a free account, and enter your tracking number.

How often is tracking updated?

Tracking information updates in real-time in the app as your shipment moves through different checkpoints and customs clearance stages. Expect updates every 24-48 hours.

What if tracking shows no results?

If tracking shows no results, your shipment may still be in the initial processing stage. Wait 24 hours or contact support at (+234) 814 706 8472 or (+234) 809 578 8867, or email us at [email protected] or [email protected].

Can I track multiple shipments?

Yes! The Bowago app lets you save and track multiple shipments from one account. For bulk tracking needs, contact our customer service team.

How long does shipping take?

Sea freight takes 25-35 days, air freight 5-7 days. Time depends on origin, customs clearance, and final destination in Nigeria.

Need Help with Tracking?

Our support team is here to assist you with any tracking issues

Call Us

Speak directly with our logistics team for immediate assistance

(+234) 814 706 8472 (+234) 809 578 8867

Chat with us instantly for quick tracking support and updates

(+234) 814 706 8472 (+234) 809 578 8867

Email Us

Send us your tracking inquiry and we'll respond within 2 hours

[email protected] [email protected]

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